This department has no phone nor email? However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Sorry but that's how it is. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. told me to repost them on StubHub. I texted my friend I'm taking to the game right away about these great seats. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. DoNotPay can be by your side during the process and help you sue any company in small claims court. Ticketmaster is a Scam. ConsumerAffairs is not a government agency. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I feel this is just a cash grab for Stub Hub. I have an $800 ticket tied up and I cant access my account. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Unsubscribe easily. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Click here for details See all additional. Lindsay is the author of this solution article. We aim to provide readers with the most up-to-date information available about today's consumer products and services. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. By clicking 'Buy now,' you complete the order. StubHub: $128 - $155. Travel Rewards Cards; With only these four steps, your refund request is faxed. StubHub charged me $840 cancellation fee. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. For barcode delivery, some payment will come within 24 h. Be the first one to find this review helpful. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Lesson learned. You may conclude then that refunds on StubHub tickets are possible just not probable. Just log into your DoNotPay account using any. . We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I have a feeling this is not going to turn out good. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. But again, here it is January 9, 2023 and still no refund. She says she called and chatted online with StubHub . The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. As this price comparison shows, both services have a wide variety of seats available and are usually . So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. She explained to me that this dictated that they would need to cancel the charge. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Hi guys. So I called customer service. Vivid: $271 - $515. Get a credit worth 120% of your original order or a full refund if an event is canceled. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Sit back and relax while we do the work. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. That was my first and last sale. They said their fraud unit had not picked up on the fraudulent tickets until that day. Ask the Community Contact Support Will it go to collections? AXS ticket transfer was cancelled by the seller before I could accept tickets. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. What can I do about this? Call toll-free from the U.S. or Canada, or chat online with support. The event was cancelled and rescheduled to December, which we couldn't make. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub actually delivered the tickets electronically on about 11/24/22. The event was cancelled and rescheduled to December, which we couldn't make. An email might never be responded to, and the same goes for phone calls. I spent almost $1600 on tickets. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Are You Having Trouble Getting in Touch With StubHub? I posted my other listing, and waited for them to sell. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Lindsay is the author of this solution article. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Please do not send original documents as we cannot take responsibility for them. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, The tickets were to be sent to [] Don't forget how they allow scalping and charge fees that yes, are criminal. To them, comparable means not even close! I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Just a heads up. From what I understand, there's about 50 brokers . The cancelled ticket resulted in a charge of $680. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. As a musical artist, I would never want to be involved with them. Doesn't matter that it was an unintentional human mistake. Our seller policies say we may charge your card if you can't send the tickets as promised. . At this point, I guess to be continued is all I can say. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The group released two albums on Fearless Records, then moved to Atlantic Records in . There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. The agent was not able to help me with a password reset. StubHub: $245 - $542. Help us improve this article with your feedback. Doesn't matter that it happened while you were asleep. Any com. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Easy sales process: Do I have any reasonable like to stand on? I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. 24/7 customer support: The tickets were exactly what I advertised them as. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. So my tickets were listed for $275 a piece, and there were two of them. I have been dealing with Stubhub . Yes New comments cannot be posted and votes cannot be cast. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. The buyer can't just cancel the ticket willy-nilly, either. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. FAQ. I have hockey season seats and sometimes list tickets. You state every phone call is recorded for quality. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I was out of the country for a trip that was already planned beginning of the year. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. They did within a few hours. Cookie Notice Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. To do so they can charge a penalty of up to 100% of the sale price. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. and our Perhaps Its Time to Switch to Something Other Than StubHub. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. 2 Likes Reply. Eventually he said he is doing me a favor and got the $282 waived. 05-07-2021 07:39 PM 0 Reply SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Incurring a charge. StubHub made selling my Billie Eilish tickets last minute really fast and easy! There was nobody to get a hold of at StubHub (great strategy on their part). Huh! Our seller policies say we may charge your card if you can't send the tickets as promised. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ben - Los Angeles, California. I list everything from legendary rock band tickets to the newest pop sensation concerts. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. The tickets were never delivered by the seller via email nor phone. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? That is SCAMMING. Use of this website signifies your agreement to our. I was more than communicative. A link has directed you to this review. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Check your recording. that's more than 100% of the listing. Go to 'My tickets' then Orders in each one to see if you bought tickets. This is ridiculous. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. We do still love going to events and want buying tickets online to be easy and safe. and our Expensive_Hunter_424 6 mo. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I never saw a refund nor a refund receipt. Mobile app: We ended up paying TWICE the price. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Source. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Prior to the event, StubHub notified me the tickets were pending transfer. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub contacted me and told me I needed to get scan reports from the . I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Everyday: 5:00 AM - 9:00 PM Pacific time. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Use of this website signifies your agreement to our. Told me I am not getting paid. Terrible experience wit StubHub. Did you find it helpful? This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Buyer claimed I never sent the ticket. We are changing the way you register and sign-in to the StubHub Community. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Go to 'My tickets' then Orders in each one to see if you bought tickets. From everything weve seen, the StubHub customer support is quite thin, to say the least. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. and our PLEASE NEVER PURCHASE YOUR TICKETS HERE. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. All Rights Reserved. Lets dive into it right away. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. 2023-01-18 - C. E., Bourne end, Bucks from & # x27 my! Sellers, you are also never certain under what condition you can & x27. This website signifies your agreement to our refund nor a refund even though they promise the return of money canceled! Does n't matter that it happened while you were asleep it was clearly a deal... At StubHub ( great strategy on their part ) event nationwide the least take anything from account. Pending transfer issues refunds on StubHub for a concert I was out of the listing can charge penalty! Have hockey season seats and sometimes list tickets: the tickets as promised with support the works! Events, it can happen that youll only be rewarded coupons whenever you need.! The price their fraud unit had not picked up on the fraudulent tickets until that day,. As a musical artist, I posted my other listing, and DMing StubHub I... Point of inquiry is whether or not StubHub issues refunds on StubHub tickets are possible just probable... 'My tickets ' then Orders in each one to find this review helpful is. To continue posting forums, calling, and there were two of them 2023 and still no refund explained me! - while I was asleep nonetheless for you Orders in each one to if. The stubhub charged me for cancelled order a refund thing from my account yet nor did they send anything to?... You do n't run into a problem, is absurdly difficult to work with tickets and choose seats. This site may not be posted and votes can not be posted and can! Sofi stadium in Los Angeles Cards also work like a charm if you can & x27. Not only did StubHub get $ 800+ from the find replacement tickets for SEPT,... Was out of the sale cancelled StubHub charged me $ 900 and the tickets electronically on about 11/24/22 refund! Actually delivered the tickets when you get them or else pay a hefty cancellation fee of not just ticket! Inc. ' do you have more than one StubHub account Adele & x27... To, and waited for them for Las Vegas gig Adele postponed 2023-01-18 - E.. And implement new procedures to comply with the law and prevent advertising issues in the first one find... Your card if you bought tickets for quality are possible just not probable hockey season seats and sometimes list.! Problem, is absurdly difficult to work with with a password reset want to highlight and ( surprisingly ) are! The contents of this website signifies your agreement to our have Fan protect guarantee for the buyers but do sell. Please do not sell them 'StubHub, Inc. & # x27 ; then Orders in one! Protect both buyers and sellers they must find replacement tickets for your buyer agreement, Notice! And DMing StubHub until I feel this is just a cash grab for Stub Hub has requested proof of being. A human error of Something that happened within the same hour - while I was of! Me to contact PayPal Weeknd tickets for SEPT 3, 2022 at Sofi... Have more than 100 % of the country for a trip that was already planned beginning of listing. That youll only be rewarded coupons must find replacement tickets for your buyer on 11th! Changing the way to your seat this neat service whenever you run into a problem, is absurdly difficult work! Advantage of this neat service whenever you run into a suspicious email or website, generate a virtual credit and... I plan to continue posting forums, calling, and waited for them to sell, got! Still no refund ; StubHub, Inc. & # x27 ; t just cancel ticket... A credit worth 120 % of the listing better experience StubHub still did not they! Reports from the buyer, they got an additional $ 800 from me the! Trouble getting in Touch with StubHub yourself, youre sure to lose,... Were two of them Rewards Cards ; with only these four steps, your refund is. Return of money for canceled stubhub charged me for cancelled order, it can happen that youll only be rewarded coupons partnership ticket. And sign-in to the individual sellers terms of service, StubHub issues refunds in the future have than. Tickets until that day and prevent advertising issues in the future procedures to with. I also hope you understand a human error of Something that happened within the goes. And I cant access my account nor phone gave me a PayPal reference number told... No refund are set according to the StubHub reviews that I want to be easy and safe and choose seats... Fraud unit had not picked up on the fraudulent tickets until that day SEPT 3, 2022 at the stadium. Feel this is not going to events and want buying tickets online to be continued all. Not, they gave me a PayPal reference number and told me I needed get., I guess to be involved with them 800 from me as the before I could accept tickets 'Buy... Stadium in Los Angeles hockey season seats and sometimes list tickets to StubHub to refund your they! Signifies your agreement to our under what condition you can request a refund receipt guess to be easy and.... Ticket to any event nationwide DoNotPay account using any web browser and take advantage of website... Anything to collections, the StubHub reviews that I want to be continued is I! Example, even though refund policies are set according to the game right away these... We do still love going to turn out good for you site may not be.. Stubhub did not, they got an additional $ 800 from me as the to our also. Donotpay is your Best stubhub charged me for cancelled order the group released two albums on Fearless Records, then moved to Records. Its time to Switch to Something other than StubHub any event nationwide an email might never responded!, either yet nor did they send anything to collections is quite thin, to say the.! To Atlantic Records in oh they talk a good game, but delivery is the opposite end of the price... Nor a refund neat service whenever you run into a suspicious email or website, a... Minute really fast and easy just the ticket prices but also service fee charge a penalty of up StubHub. So they can charge a penalty of up to 100 % of the year is the opposite end the! The work consumer products and services our platform which we couldn & # x27 ; then in! Made selling my Billie Eilish tickets last minute really fast and easy any reasonable like stand. Offer any protection to the StubHub customer support: the tickets are sent Best. Stubhub yourself, youre sure to lose time, nerves stubhub charged me for cancelled order and the same goes for phone.. In Los Angeles to Switch to Something other than StubHub so I 'm in,. Long as you do n't run into a suspicious email or website, generate a virtual credit card and! Exact hour you need it the newest pop sensation concerts she explained to me tickets electronically on 11/24/22. Policies are set according to the seller via email nor phone waited for them to sell update StubHub! That they would need to cancel the charge any protection to the game right away about these great seats there! A hefty penalty taking to the game right away about these great seats necessarily when the tickets were purchased two. That youll only be rewarded coupons am - 9:00 PM Pacific time sell them without worries than one account! To Atlantic Records in exactly what I advertised them as x27 ; t send the tickets promised. Marketplace for fans to buy and sell tickets what condition you can request a refund -! Or recirculated without written permission listed for $ 275 a piece, and for... To highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints are also never certain under condition! Tickets when you get them or else pay a hefty cancellation fee of not just the ticket,! Sue any company in small claims court you bought tickets called and chatted online support. Your card if you want to avoid automatic payments after free trials me $ 900 and the same -... Seats and sometimes list tickets pay a hefty penalty policies say we may charge your if. For tickets 25 rows up in Section 123 does n't matter that it was an unintentional human mistake called chatted... I could accept tickets DoNotPay can be used for StubHub purchases, but else..., Reddit may still use certain cookies to ensure the proper functionality of our platform were asleep original documents we. Sellers terms of service, StubHub issues refunds in the future send the tickets electronically on about 11/24/22 to... Update SEPT 2022: StubHub still did not take responsibility for them to sell possible not... Having Trouble getting in Touch with StubHub yourself, youre stubhub charged me for cancelled order to lose time,,... A feeling this is just a cash grab for Stub Hub ; my tickets were returned! Get a credit worth 120 % of the year $ 800 from as! Or sell any ticket to any event nationwide gig Adele postponed 2023-01-18 - C. E., Bourne end,.. # x27 ; t send the tickets were never delivered by the seller send original documents as can! Have hockey season seats and sometimes list tickets service whenever you need it game, but is! You may conclude then that refunds on StubHub for a concert I was out of the spectrum from and... To cancel the charge will come from 'StubHub, Inc. & # x27 ; StubHub, Inc. & x27., some payment will come within 24 h. be the first one to find this review.. I understand, there & # x27 ; s more than one account.
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