3. 2. This does not affect your statutory rights. Just scan this QR code from your device to download the app. This means they have my money, they have stopped anybody from using the vouchers I bought, they have confirmed that NOTHING has been spent from these gift cards but they are now withholding this money and refusing to give it back or provide a replacement. 3 Confirmation. 2.2.4.2 accept delivery of the products within 7 days of us (or our supplier) sending the product to you Reward cannot be redeemed on electrical items or home fragrance. 7.3.1 fair wear and tear; The winner will receive details of the prize(s). This is the registered company address of the Promoter and the address to which all general correspondence relating to the Programme should be addressed. We will not retain your personal data for longer than necessary to provide you with the services that you have requested, or if longer, the period of time required by applicable laws and regulations. The John Lewis Partnership is the UK's largest employee owned business and parent company of our two cherished retail brands . JLP virtual events may include a feature that allows video, audio and any documents and other materials to be exchanged or viewed during a session and we may record JLP virtual events for safety and security purposes. The gift card sent to customers following the valid transaction can be spent at johnlewis.com, on our app or in-store. 9.2 We only provide the products for domestic and private use. These terms and conditions apply to your use of our Virtual Events Services (the Services). An invitation to book an in-store Personal Styling experience for men or women. The voucher cannot be exchanged for cash. 4. Gift card Delivery charges apply . For the avoidance of doubt, should these Terms or any part of them be deemed void or voidable, this shall not affect the validity of any transfer of rights provided under these Terms. Who are John Lewis? If you have the app, select Account and scroll across to the Rewards tab where youll see your rewards. My John Lewis - Spend 50 receive a 5 e-gift card reward. These third parties may include IT companies that support our website and business systems, partners that help us manage your booking and partners that provide the online platforms which allow you to access the JLP virtual events. Is John Lewis and Waitrose partners? Gift card Expiration Laws and Gift Card State Laws. But, the amount of time you have to use the gift card or voucher can vary a lot - from specific dates and seasonal months to 3 months up to 12 months, for example. 5.4.5 operate all received products for your domestic and private use only and between the date of installation and submission date of your reviews, make reasonably frequent use of a sufficient number of the features and functionalities of the products for the purposes of writing your reviews; The voucher value will be apportioned against applicable items and therefore with a refund the voucher amount for that item will be deducted. All products are subject to availability and we will not take pre-payment for items awaiting stock delivery. An Experience Gift pairs a gift card with one of our services to create a thoughtful, personalised gift. A member must show their My John Lewis card if spending in store to qualify for this offer. 2. The accompanying adult will be solely responsible for any child or children attending a JLP virtual event. If you return an item you bought online using a gift voucher, usually well refund the amount to an e-gift card. If a winner does not respond to us within one week following notification, then the winner's prize(s) will be forfeited and we shall select another winner in accordance with the process described above at point 9. If you're a non-UK resident looking to buy gifts for a friend or relative in the UK, you can choose from our range of gift vouchers and gift cards and have them delivered direct. In particular, the review must begin with a clear statement that all the products were obtained without charge by you and you have written the review in connection with your participation in the Programme. Yes it was Not really Not what you're looking for? Where reasonably possible, we will provide prior notice of such changes. 14. For Partners who wish to redeem this offer, the single transaction value must be 50 or more after Partner discount to qualify. under EU Commission approved Standard Contractual Clauses; 9.5 We do not accept any responsibility for any material in your entries that is defamatory, which infringes the intellectual property rights of any third party or that is otherwise unlawful. ('Programme') For the purposes of these terms and conditions, the John Lewis Partnership includes John Lewis Plc and Waitrose Limited ("John Lewis", "us", "we", "our"). 2.3.3 any affiliate or group company of the companies mentioned in paragraph 9; No cash alternative available. You can also switch on notifications to receive alerts when theres a new reward. The gift card will expire 24 months after the last transaction on the card. Lost vouchers cannot be replaced. For multiple gift cards, enter one set of codes at a time. Except as stated above in this paragraph 3.4, no other products shall be provided by the Promoter for review. Creation Consumer Finance Ltd. Only one offer can be used per transaction - for example, BuyBack and BeautyCycle rewards cannot be redeemed in the same transaction. 5.4.4 carefully read all user instructions and other documentation provided with your products and operate those products solely in accordance with that documentation; If you object to any or all of your surname, county and winning entry being published or made available, please contact us at the above email address. All the information that we collect will be subject to our Privacy Policy which governs our collection, use of information and purpose for which we use that data. You must adhere to any instructions in respect of the competition as directed in the further information in the app or website and/or in accordance with the information you may receive by separate email. 7.1 We (John Lewis and its suppliers) warrant that the product(s) will conform to respective descriptions and will be free of defect for 12 months from the date of delivery. This voucher will expire on the day of expiry stated on your digital reward and payment must be processed before this time for the voucher to be accepted. An invitation to book a free 90-minute in-store Home Design appointment, plus a gift card to spend on design recommendations and home products. My John Lewis - 15 off Fashion Rental with the John Lewis Fashion Rental Service. You must be logged into your My John Lewis account when redeeming online. Access to those materials from territories where their contents are illegal is strictly prohibited. For gift cards, the PIN is on the back of the gift card and is visible after removing the silver scratch panel. If theres any balance to pay, you can use a debit or credit card in the usual way. 4.4 The products will be your responsibility from the completion of delivery. 8. There's no expiry date on our gift vouchers, but there is on gift cards see full terms and conditions. We can offer business customers competitive discounts on orders over 1,000, pleasevisit John Lewis for Business or call03456 037 979. The Promoter of the Programme is John Lewis plc, a company incorporated in England registered under company registration number 233462 and whose registered office address is at: John Lewis | 171 Victoria Street | London | SW1E 5NN. We accept no responsibility for entries not successfully completed due to a technical fault or that are incomplete, lost, delayed, or misdirected for any other reason. John Lewis just very generously reactived an expired gift card to use for my wedding! See below for instructions on how to reactivate a gift voucher. 9.4 We are not responsible for any interruption or disruption to or technical malfunctions of any telephone network or lines, electronic devices, systems, servers, providers, websites or computer equipment or software, failure of any email or entry to be received due to technical failures or traffic congestion on the internet, on telephone lines or at any website, or any combination of these, including any injury or damage to your or any other persons device related to or resulting from participation or downloading any materials in the Programme. 9. So if you have an expired gift card, you should first complain to the company, but if you feel there is a problem with the description of the expiry date, you could speak to trading. You must not use equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data of the JLP virtual event. The Offer has to be redeemed at the point of receipt of the Exchange Products. If you are asked to leave, you will not be entitled to a refund nor will we be responsible for any other loss or expense incurred in association with attending the event. 7.3.4 any alteration or repair by you or by a third party who is not one of our (and our suppliers) authorised repairers. 2. You must not use any part of the JLP virtual event content or materials for commercial purposes without obtaining a licence to do so from us or our licensors. Failure to accept within the timescale will result in your invitation being withdrawn. If you cant see any new rewards, dont worry. 6. We will collect your personal data when you visit our website, sign up for a JLP virtual event or otherwise avail of any of our Services, subscribe for marketing and updates from us, comment on any of our products and services, and contact us with any queries or complaints. 9. The winner will be notified using their details provided at entry to the competition and must provide a postal address to claim their prize(s). If you wish to use your remaining gift card balance at a later date, keep hold of your gift card or e-gift card email. 6.1 All products come with a standard manufacturer's guarantee. 5.4.8 reply promptly and in full to any correspondence or communications sent to you by the Promoter relating to your selection as a my John Lewis Review Panel Reviewer and/or your obligations under these Terms. If your gift vouchers become accidentally damaged, please contact John Lewis Financial Services on0345 300 3833 For further information on how we process your personal data, including who you can contact if you have any queries or complaints, or if you would like to exercise any of your data rights, please see our Privacy Policy. 16. Customers must present their My John Lewis digital or physical membership card to be scanned. If you would like further information on the transfer of your personal data to non-EEA countries, or if you would like to see a copy of the safeguards put in place to protect your data, please contact us at the details provided in our Privacy Policy. If your gift vouchers are accidentally damaged, contact our Customer Services team. Exclusions include but are not limited to: Apple products, made to measure orders, interest free credit, gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, John Lewis & Partners cafes and restaurants, Waitrose/Little Waitrose & Partners, alcohol-related products, restaurant concessions, Protect Plus services, installations and repairs, opticians, Kuoni and Bureau de change. The prize(s) will be sent to the winner as soon as reasonably practicable after we have received a response from the winner, confirming their delivery address. Gift cards and e-gift cards can be used for orders placed through our Customer Service centre on0330 123 0350. When you sign up for any JLP virtual events or otherwise use our Services, we will process any personal data you may submit to us in accordance with our Privacy Policy, which can be found here https://www.johnlewis.com/customer-services/shopping-with-us/privacy-notice. The Offer can be used in conjunction with other John Lewis & Partners offers, as long as the minimum spend threshold requirements are met for each separate offer. Unless otherwise stated, our competitions are open to everyone. Reward redeemable once per visit at any John Lewis & Partners shop with a Beauty Department. Our Experience Gifts include a gift card to add money to for your recipient to treat themselves to recommended products. 5.5 Review Submission Policy Cash is far more flexible. 9.3.2 fraud or fraudulent misrepresentation; What Do I Do If My Gift Card Has Expired? Please visit the full terms and conditions here: Once you have scratched off the panel, the gift voucher cannot be redeemed in any of our shops. 5.5.1.2 an impartial and honest review of the relevant product(s); Please, see our Privacy Policy for further details. John Lewis plc, 171 Victoria Street, London, SW1E 5NN. 11.6 If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again. 3. 14.2 We make no representation that materials relating to the Programme are appropriate or available for use at other locations. 13. The voucher cannot be exchanged for cash. A member must be signed into their My John Lewis account if spending online to qualify for this offer. This offer is not valid on any purchases made in Waitrose & Partners stores or on Waitrose.com. 1 Gift. Recipients can shop online or at any John Lewis & Partners shop or Waitrose & Partners branch. The personal data we collect about you may include your name, date of birth or age, email, address, telephone number, debit/credit card details, image/video and audio recordings (when you attend or participate in a virtual class), and marketing preferences. John Lewis Partnership gift vouchers are no longer available to buy but we're still issuing them as Rewards on our Partnership Card programme, and you can still use them online and in our shops. In such circumstances, we must still provide the information and winning entry to the Advertising Standards Authority on request. 7. 9.1 If we (or our supplier) fail to comply with our obligations to you under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. 1. https://www.johnlewis.com/customer-services/shopping-with-us/privacy-notice. A gift card to spend on a choice of brow or eyelash treatments, or a 20-minute manicure. If you object to any or all of your surname, county and winning entry being published or made available, please contact us at the above email address. 11.1 Our decision is final and no correspondence on any matter concerning the Programme will be entered into. 5.4.1 be an existing member of my JL You can buy gift cards in any denomination up to 2,500, together with a card wallet and envelope for presentation. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 11. Need help with your old Partnership Credit Card? Payment - Waitrose Cellar Be sure to check your cardholder agreement to see if you can get back the money that may still be on the . Gift vouchers and cards: expiry dates, hidden fees and . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. After entering in the gift voucher codes, your order will be automatically updated with credit to the value of the voucher(s). One 5 e-gift card will be sent via email within 90 days to eligible customers who make a single transaction of 50 online at www.johnlewis.com, in the app or in-store before the end date stated. This reward cannot be used in conjunction with any other voucher code offer and is single use only. We cannot accept the following items: aerosol cans, perfume bottles, nail polish bottles, hairbrushes, toothbrushes, and any electronic items such as blow dryers and straighteners. to provide you with the service you have asked for, such as virtual classes), for compliance with our legal and regulatory obligations, where you have consented to us processing your personal data (e.g. You have a number of rights in relation to your personal data. That $80 gift card cannot have an expiration date of less than 5 years from the date of purchase. Exclusionsapply. You should note however, that we reserve the right to replace any prize(s) with (an) alternative prize(s) of equal or higher value if circumstances beyond our control make it necessary for us to do so and the winner will be notified of this accordingly. 11. The voucher value will be apportioned against applicable items and therefore with a refund the voucher amount for that item will be deducted. Already a member? I purchased such a card from your Southampton store on 4th of this month. You also confirm this for anyone you make a booking for. 5.1 All participants selected as my John Lewis Review Panel Reviewers must comply with the responsibilities and other requirements in this paragraph 5 (Product Reviewer Requirements). You can spend your gift card or e-gift card in any of our shops. Go to the Expiry tab: Click on the date field and use the date picker to select another date: Or, click the circle next to the Never option to remove an expiry date: Click Save to apply: Once the voucher has expired, it will no longer be valid and can't be redeemed. 2 Payment. Making a purchase or a balance enquiry refreshes the 24-month expiry period. For multiple gift vouchers, enter one set of voucher codes at a time. Before entering, you must agree to these Terms and Conditions. At the same time, if you don't use your card within a year, issuers can charge you an "inactivity fee.". Simply shop for goods, add them to your basket and when you come to checkout, you'll be asked to enter the 19-digit number found on the back of the gift card. If you access the Programme from outside of the United Kingdom, you are responsible for compliance with all local laws. You must be at least 18 years old to book a JLP virtual event or 18 years old to book and participate in a JLP virtual event which has alcohol as a subject matter. They can be used in Waitrose & . Any remaining balance will not be refunded. 12. This offer cannot be shared and is linked to your My John Lewis account and membership number. Entries for our competitions must be submitted by using your My John Lewis account under the rewards and treats section. 9.3 We do not in any way exclude or limit our liability under or in connection with these Terms or the Programme for: You can save 5 on beauty and fashion buys when you bring in your beauty empties or old clothes using BeautyCycle and FashionCycle. 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